At Fiovie, we prioritise quality and customer satisfaction. To ensure lasting confidence in our products, we offer tailored warranty services for different jewelry collections.
1. Silver Jewelry: One-Year Warranty
- Coverage: Free repair or replacement for non-human damage within one year from the date of receipt.
- Conditions: If your silver jewelry is deemed defective within the warranty period, Fiovie will provide a free replacement.
- Post-Warranty Maintenance: After one year, customers are responsible for maintenance and shipping costs.
2. K-Gold & Platinum Jewelry: Lifetime Warranty
- Coverage: Lifetime free maintenance for K-Gold and Platinum jewelry.
- Conditions: While maintenance services are free, customers must cover shipping costs for repairs.
Warranty Process
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Contact Us
- Customers must obtain repair authorisation by contacting Fiovie.
- Our team will provide the return address upon approval of your warranty claim.
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Packaging
- Ensure the item is securely packaged, either in its original packaging or with equivalent protection, before shipping it to us.
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Processing
- Once we receive your item, we will repair or replace it promptly.
- Please allow 12–20 days for delivery of the repaired or replacement item.
Non-Warranty Coverage
Fiovie’s warranty does not cover damages caused by:
- Natural disasters (e.g., lightning strikes, floods, earthquakes, or fires).
At Fiovie, we stand by the quality of our jewelry and are committed to ensuring your satisfaction. For any questions or to access warranty services, please contact us. We’re here to assist you every step of the way!